Vanessa Winslett was moving from Boise, ID, to Henderson, NV, and needed to ship her 2013 Honda Fit. Being a first time auto transport customer, a recommendation by her car dealer led her to choose J&S Transportation to deliver her car.
“I was moving and needed to get my car shipped to my new home in Henderson, NV,” says Vanessa. “J&S was recommended by Larry Miller Honda; I purchased my 2013 Fit from there. They told me J&S was the company they use to ships their cars so they went ahead and recommended J&S to me.”
“Right away they were very professional. I called them and they answered all my questions. It was very easy for me to book my shipment. J&S were also very good at working around my moving schedule so I could have my car almost right away when I got here to Henderson. They made it very easy to work around my schedule. I told them when I was moving from Boise, and when I was going to be in Nevada. They basically said, ‘Okay, we can have your car there in Henderson after the 20th,’ and that’s exactly what they did.”
“I even made a change; I was actually going to leave on the 17th, but ended up leaving day earlier and they still got my car to Henderson within the time they said they were going to deliver.”
“What happened was I dropped off my car at the dealership, Larry Miller in Boise, on the 16th, and J&S picked it up 18th I think. I dropped off my car, they came and picked it up on time, and brought it to me here at the hotel I was staying at in Henderson.”
“It was pretty fast, and everybody was very efficient. They called me ahead of time and let me know when they were going to pick up my car and when they were going to deliver it. Everything was on time, and very professional.”
“The guy who delivered the car walked me to the car and made sure there was no damage or anything during the transport, not even a scratch. He was very particular. He even noted very, very tiny microscopic scratches on the condition report when he picked up the car. I didn’t even notice them, but he made sure he wrote them down and he showed me where they were when he dropped off my car. That made me feel I can trust J&S and use them again for future business, or I can recommend them to somebody else.”
“The driver made me feel comfortable and he was very nice, too. He also really good about keeping in contact with me throughout the process; he let me know when he got here and when he was going to come drop it off. I was very satisfied with all of that.”
“This was the first time ever I was doing something like shipping a car, and I was so nervous about it. I was very worried they were going to take a while to drop it off, or maybe ship it somewhere else; my anxiety always kicks in with big things like that.
“J&S ran everything with me and made sure everything was okay. That helped me relax. They called me, let me know my car was being picked up and it was on the way to Henderson. Also, the fact that the driver was so detailed really impressed me. J&S followed up with me and made sure everything was okay. Overall, it was a really good experience.”