If you’ve worked with an auto transport broker in the past, or are working with one now, you might have heard them reference “the board” or “Central Dispatch.” You might be wondering what the heck they’re talking about.

In this blog post I’m going to take you behind the scenes of the auto transport industry and show you what Central Dispatch is all about and how auto brokers use it to transport vehicles around the country.

We have worked extremely hard to build a reputation of being an honest and transparent auto transport company. The fact that we’ve been in business for 20+ years and have many glowing reviews online demonstrates we have achieved that goal. However, as hard as we try to please every customer we work with, sometimes we fall short. We explain the difficulties of maintaining a “perfect” automated quoting system and how we handle inaccurate quotes it generates sometimes.

We’re all busy these days so coordinating your schedule so you can be at the pick up or delivery location to meet a driver can be a real headache! One of the first questions we get asked by our customers is if they can specify a pick up or delivery date. When we tell them no, the next question they ask is, do they have to be there when their vehicle is picked up or delivered? Some auto shipping companies are perfectly fine with their customers not being present when their vehicles are picked up or when they are delivered. Unfortunately, we are not one of them because there is too much risk and liability with unattended pick ups and deliveries.

Over the 20+ years we’ve been in business, we’ve built a reputation as being a reliable car carrier but what a lot of people don’t realize is that we’re also a licensed auto transport broker. My goal with this blog post is to give you a better understanding of brokers vs. carriers, why we sometimes have to broker transports, and why you shouldn’t be wary of auto transport brokers.

Whether you work with an auto transport broker or a carrier, you’ll want to be sure they are properly licensed. The best way to verify a broker’s or carrier’s license is to ask them for their USDOT and Docket numbers. Our USDOT and Docket numbers, along with our official legal name, are provided here.

Generally speaking, there aren’t contracts involved when you’re shipping a car. A contract is “implied” when you submit an official order with a broker or carrier. What constitutes an “official order” will vary from company to company so you’ll want to ask before you proceed.

Can you choose a specific delivery date when you place an auto transport order with us? Well if you've read my other article about choosing a specific pick up date, then you probably know where I'm going here with my answer. You guessed it, the short answer is NO, but...

A common question we get from customers is if they can choose a specific pick up date for their auto transport. The short answer is “sort of.” You’ll understand that answer by the time you finish reading this article!

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Are you looking to ship a car? Consider working with an auto transport broker. We outline everything you need to know and how to find the right one!